1Concier celebrates Customer Appreciation Day, Week, Month—All Year Long!
Celebrating Our Customers on April 18—and Every Day of the Year!
At 1Concier, our customers are the heart of everything we do. From independent and boutique hotels to luxury resorts and spas, commercial laundries and healthcare facilities, we’re honored to partner with hospitality leaders who care deeply about quality, guest experience, and innovation.
This Customer Appreciation Day, we’re taking a moment to spotlight the incredible people behind the properties—the individuals who inspire us with their passion, creativity, and commitment to excellence. Whether it’s a long-time collaboration or a new connection, each partnership is a story we’re proud to be part of.
Read on as our team shares personal shout-outs to the customers who’ve gone above and beyond, welcomed us into their spaces, and trusted us to deliver solutions that elevate their operations. These stories remind us why we love what we do—and why we’re committed to supporting you all year long.
Thank you to each and every one of you. We’re grateful for your trust, your partnership, and the opportunity to grow together.
1Concier Customers Honoring Team Members
Yarlin Faurer, Spa Director at Westin Grand Cayman
“I truly appreciate Yarlin from the Westin Grand Cayman for her partnership and enthusiasm. When she needed order details from 2016, I mentioned our showroom in Fort Lauderdale. Coincidentally, she was traveling to Florida the next day and was excited to visit since she was staying nearby in Hollywood. Thanks to our Regional VP Barbara’s warm hospitality, she visited our showroom within two days! Her visit resulted in a towel order; we have additional quotes pending approval. I’m grateful for her trust in us and look forward to continuing our collaboration!” – Lilly Sacher-Does
Michelle Milfort, Director of Housekeeping from the International Wharf
“Building strong relationships with our customers is at the heart of what we do. Michelle Milfort, Director of Housekeeping at the International Wharf, has not only trusted us with her guest rooms but has expanded to spa and pool areas— even introducing us to her banquet team. Her confidence in our quality and service is the greatest compliment we can receive. We appreciate all of our valued customers who make partnerships like this possible!” – Deneise Sinclair
Merly Alberto at the AC HOTEL in DC Capitol Hill
“At 1Concier, we are grateful for customers like Merly Alberto at the AC Hotel in DC Capitol Hill, who recognize the value of quality and innovation. Her decision to transition older collections and incorporate 1Concier products is a testament to the trust she places in our brand. We appreciate her partnership and all of our valued customers who continue to elevate hospitality with us!” – Deneise Sinclair
Lori Watson of Sage Hospitality
“We are honored to support incredible hospitality leaders like Lori Watson of Sage Hospitality, who brings her expertise to hotel openings and renovations across the country. Assisting her with 110 Ann Street, a luxury long-term stay property, was a privilege, and we look forward to partnering on her upcoming opportunities in the East markets. Thank you, Lori, and all of our valued customers for your trust and partnership!” – Deneise Sinclair
Francheska Quintana Gonzales, General Manager and Paula Acosta Taveras, Director of Purchasing of Ultravioleta Boutique Residences
“We value our partnership and have so much fun with the team at the Ultravioleta Boutique Residences.” – Dania Jimenez and Nuvia Ramirez
Donna Bailey-Director of Housekeeping from the Candler Hotel
“At 1Concier, we take pride in partnering with hospitality leaders who go above and beyond for their guests. Donna Bailey, Director of Housekeeping at The Candler Hotel, shared how much guests love the attention to detail with their custom shams—so much so that after the Highgate GM Summit, three additional locations are now implementing them.
Renford Parkes, GM of The Candler Hotel in Atlanta, is a visionary leader who values more than just the P&L; he focuses on the intricate details that elevate the guest experience. His passion was recognized at the summit, leading Highgate to greenlight the expansion of this initiative across multiple properties. Now, as he leads the task force at the new Riverfront Hotel in New Orleans, I’m honored to assist him in bringing the same high standards to this new location.
I deeply appreciate Donna, Renford, and the entire team for their commitment to excellence. Their meticulous attention to detail creates a truly one-of-a-kind guest experience—one that guests love so much, they seek to recreate it in their own homes.” – Deneise Sinclair
Alba Membreno, Director of Housekeeping, and Laura Castro, Director of Rooms at Henderson Beach Resort
“I want to take a moment to express my sincere gratitude to Alba Membreno, Director of Housekeeping, and Laura Castro, Director of Rooms at Henderson Beach Resort. From the moment I stepped in as your new Territory Manager, you have welcomed me with such warmth and support, and I truly appreciate the trust you place in us.
Our partnership goes beyond business—it’s the positive relationship we’ve built that makes working with you such a pleasure. Your thoughtful engagement and valuable feedback continue to inspire me and help us improve. Knowing that we can collaborate to enhance the guest experience is what drives me every day.
Thank you for your dedication and partnership. I look forward to continuing this journey together and providing you with the exceptional service you deserve!” – Ginette Rives
Kehau Flores and the incredible team at Hyatt Regency Waikiki
“A heartfelt thank you to Kehau Flores and the incredible team at Hyatt Regency Waikiki for their unwavering partnership and support. Kehau is more than just a valued customer—she is a true friend and a trusted collaborator. Our relationship is built on trust, teamwork, and a shared commitment to excellence.
Her generosity and hospitality know no bounds—whenever I’m in Oahu, she welcomes me with open arms, takes the time to meet, and goes out of her way to make introductions. I’m especially grateful for the referral she provided, a testament to the strength of our partnership.
Kehau, your support means the world, and I look forward to many more successes together!” – Lisa Gerold
Joseph Taumua, Director of Operations at Kona Kai Resort
“I feel incredibly fortunate to have Joseph Taumua, Director of Operations at Kona Kai Resort & Spa, as not only one of my most valued customers in San Diego but also a true friend. His dedication to excellence and his trust in our partnership make every interaction a pleasure.
Joseph’s willingness to meet, share insights about his property, and collaborate has been invaluable. His enthusiasm for our products speaks volumes—he loves them so much that he’s even ordered some for his own home!
Joseph, your support and partnership mean the world, and I truly appreciate the opportunity to work with you. Looking forward to many more successes together!” – Lisa Gerold
Greg Rogers, Regional Director of Operations at Mission Linen Supply
“Greg Rogers’ support and collaboration with us at 1Concier make our business relationship enjoyable! For over twenty years, he has been an exceptional partner. His deep understanding of the commercial laundry sector, combined with his professionalism, makes working with him a pleasure!” – Wendy Helland
Hugo Flores – Laundry Manager at Waldorf Astoria Monarch Beach
“Thank you for trusting 1C with your hospitality needs. Your partnership means the world to us, and we’re grateful for the opportunity to serve you. It is always a delight to work with you!” – Simine Shevin
Marina Herrera, Director of Housekeeping, Adam Ponce, Director of Operations, and Eric Jenkins, General Manager, from Estancia.
“I truly value my partnership with Marina Herrera, Adam Ponce, and Eric Jenkins from Estancia. Marina’s honesty and transparency about her needs and preferences for guest rooms make her an invaluable collaborator. Adam’s appreciation for our commitment and communication means a lot—he always makes time to meet when I reach out. Working with him is a pleasure, and I know I can count on him to help me understand their evolving needs. Eric Jenkins brings a direct approach to our collaboration, combined with a great sense of humor, which makes working with him even more enjoyable. Estancia is being nominated for some prestigious awards, and I’m proud to be a part of their team. I deeply appreciate them and look forward to continuing our strong partnership.” – Lisa Gerold
Table of Contents
Join the 1C Family as your Trusted Luxury Linen Provider
Featured Products
Choose from 14 Luxury Hotel Towel and Pool Towel Collections. We offer 100% Cotton, Cotton-Polyester blend, Pima, and Bamboo. From quick-drying absorbent towels to intricate borders and weaves, we have the right towel collection for you!
We offer a wide selection of luxury hotel sheets, bedding, blankets, and pillows in various qualities to suit your specific needs. Whether you’re looking for premium cotton sheets, soft and durable blankets, or plush pillows, we have options that ensure both comfort and elegance for your guests.
Our premium bathrobes can be found and many luxury hotels and spas, adding a touch of elegance and comfort to your guest experience. We also offer a range of guest room amenities.
Riegel Linen by 1Concier has been offering premium table linens to luxury hotels and restaurants since 1838. Our high-quality collection adds sophistication and elegance to any dining setting.
Featured Products
