1Concier Frequently Asked Questions

What is 1Concier's history?

Formed from the merger of Riegel Linen, T-Y Group, and Harbor Linen, 1Concier brings 185 years of combined experience serving hotels, healthcare facilities, and commercial laundries. Our customers are hotels, resorts, country clubs, fitness centers, cruise lines, managed care facilities, and commercial laundries.

What does the name 1Concier symbolize?

1Concier is your number-one choice and one-stop shop for all linen needs. Our consultative approach ensures a dedicated team guides you through product options or custom solutions.

What types of linens do you offer for various industries?

We offer a comprehensive range, including bedding, bathrobes, slippers, pool towels, lounge chair covers, spa selections, table linens, and patient apparel, tailored to hospitality, healthcare, and commercial laundry needs.

How can I place an order?

Shop 1Concier’s eCommerce Site 24/7 and enjoy easy online access to your account anytime, anywhere. SHOP NOW! You can always call us at (305) 805-8085, and we can connect you with your regional Account Executive to help you place your order.

How do I access my Shop account, or learn more about your eCommerce site?

Click here to learn the benefits, watch videos and gain access your 1Concier Shop account.

How do I find the price of your products?

You can either log into to your Shop account, complete the contact form to request a quote for specific products or call us to receive immediate pricing.

What if I have questions regarding products or an order?

Log into your 1Concier Shop account. If you do not have an account, complete the contact form, or call us at (305) 805-8085 with questions about your products or order.

Do you have laundry recommendations for your products?

Laundry instructions are available here and if you still have questions, please feel free to contact us for expert care instructions.

Can you provide custom solutions?

Using our consultative approach, we tailor solutions to hospitality and healthcare needs, including custom embroidery and logos.

How do you ensure quality and cleanliness during production and distribution?

Our mills undergo strict inspections and have 3rd party compliance certifications, ensuring cleanliness, hygiene, and environmental standards are met.

What is the typical turnaround time for orders?

Standard orders take 3-5 business days, while table linen and custom designs vary.

Do you offer expedited delivery options?

Yes, we offer expedited delivery for urgent linen needs.

Do you have a commitment to sustainability, and are your linens eco-friendly?

Our commitment to sustainability can be found here. We offer sustainable options like RieNu® Table Linen, Soft Wear Plus Microfiber Sheets, Orchid (Bamboo) Towel, and Dry IQ Towel Collection.

Do you offer bulk order discounts?

Yes, we provide competitive pricing for third-party management companies, GPOs, and large-scale hospitality clients.

Can you assist with linen inventory management?

Yes, we offer inventory management services with optional RFID technology for precise control.

What sets your company apart?

Exceptional customer service and top-notch product quality, making 1Concier the number one choice for linen products.

Can you provide testimonials of satisfied clients?

Testimonials that showcase our successful partnerships are available upon request from partners like The Ritz Carlton, Fairmont Hotels and Resorts, and Hyatt Centric.

What is your return and exchange policy?

For returns, contact your Account Executive. Our full return policy is available at Return Policy.

Can you accommodate special requests for customization?

We offer customization and branding options on various products.

Do you have a dedicated customer support team?

Our dedicated team of account executives and customer success representatives ensures prompt assistance.

Do you supply linens to any type of hotel?

We serve a diverse range, from corporate-branded hotels like Marriott and Hilton to independent and boutique hotels.

Are you approved vendors of any Group Purchasing Organizations (GPO)?

We partner with the biggest GPOs in the world, such as Foodbuy, ClubProcure, Entegra, and Avendra for Hospitality properties and Country Clubs and Navigator for the Healthcare industry.

Do you have relationships with Third Party Management Companies?

We work with Aimbridge Hospitality, Pyramid Global Hospitality, Highgate, and Davidson Hospitality Group.

What countries does 1Concier service, and where are your warehouses located?

We cover the USA, Mexico, Canada, the Dominican Republic, and the Caribbean Islands, with strategic warehouses across North America.

What State-of-the-Art Technology does your company utilize?

1Concier employs modern front-office and back-office solutions, providing real-time data access, inventory control, and integration with top-tier technology partners.

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If you can’t find the answer to your question, click on the Contact Us bottom bellow and we will contact you as soon possible.

1Concier Frequently Asked Questions

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