Nestled in one of the most arid and iconic landscapes on Earth, Death Valley is where life doesn’t just thrive—it astounds. Amidst this stark beauty lies a True American Oasis, home to two distinct hotel experiences that have undergone a remarkable $250 million transformation:
- The historic, serene, and peaceful Inn at Death Valley offers a tranquil retreat for those seeking luxury and relaxation.
- The family-friendly, adventure-focused Ranch at Death Valley is the vibrant hub of activity for thrill-seekers and explorers.
Surrounded by the breathtaking Death Valley National Park, with its 3.4 million acres of rugged beauty, this unique destination delivers unparalleled guest experiences while navigating the challenges of operating in such an extreme environment.
This case study explores how The Oasis at Death Valley partners with 1Concier to meet this extraordinary property’s unique operational and guest satisfaction needs, ensuring seamless luxury and functionality in the heart of the desert.
As Christi Toner, Executive Housekeeper at The Oasis at Death Valley, shares:
“Kim [from 1Concier] is an absolute gem. She’s been with me from the very beginning, and she makes my life so much easier. When I started here 3.5 years ago, we ordered all of our linens directly from 1Concier, and the process was seamless. Since then, we’ve tried samples from other vendors, but nothing compares. We put 1Concier’s robes and slippers through rigorous washes, and they’ve outperformed every time. The quality is unmatched.”
1Concier’s Products: A Blend of Luxury and Reliability
For The Oasis at Death Valley, 1Concier supplies everything from plush pillows to shawl robes and velour slippers—essential items that uphold the property’s standard of excellence.
One highlight is their personalized Pillow Menu, launching in 2025:
“We’re so excited about the pillow menu we’ve worked on with 1Concier. Guests will be able to choose exactly the type of pillow that suits them best—whether they need something softer, firmer, or longer. It’s these little touches that make the guest experience truly special.”
Seamless Service When It Matters Most
Operating in such a remote location requires quick, reliable solutions, and 1Concier’s customer service team delivers. Christi recalls a moment when an unexpected inventory shortage threatened their operations:
“We ran out of slippers unexpectedly, and Kim was able to expedite our order. We had them in just one day. I didn’t have to stress about it—Kim took care of everything. That’s the kind of partnership you want when you’re in the middle of Death Valley.”
A Partnership Built on Trust
When asked about her overall experience with 1Concier, Christi doesn’t hesitate:
“You guys are the easiest, friendliest, most on-top-of-it vendor I’ve worked with. I have zero complaints. Everything is seamless, and the quality speaks for itself. 1Concier truly makes my job easier, and that’s invaluable.”
Products at The Oasis at Death Valley:
From luxury linens to outstanding service, 1Concier continues to support The Oasis at Death Valley in redefining comfort, even in the most challenging of environments.
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Choose from 14 Luxury Hotel Towel and Pool Towel Collections. We offer 100% Cotton, Cotton-Polyester blend, Pima, and Bamboo. From quick-drying absorbent towels to intricate borders and weaves, we have the right towel collection for you!
We offer a wide selection of luxury hotel sheets, bedding, blankets, and pillows in various qualities to suit your specific needs. Whether you’re looking for premium cotton sheets, soft and durable blankets, or plush pillows, we have options that ensure both comfort and elegance for your guests.
Our premium bathrobes can be found and many luxury hotels and spas, adding a touch of elegance and comfort to your guest experience. We also offer a range of guest room amenities.
Riegel Linen by 1Concier has been offering premium table linens to luxury hotels and restaurants since 1838. Our high-quality collection adds sophistication and elegance to any dining setting.
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